Support

The support pages

If you need a little help to get going with the eBuddy Mobile Messenger, you can find it here.

I cannot download! I cannot connect!

Frequently Answered Questions

General

I have a suggestion for improvement

Thanks! Since this is a beta version, we are really looking forward to your ideas on how to improve it. Click here to write your review.

Is eBuddy free?

eBuddy Mobile Messenger is free. But your mobile operator may charge you for using mobile internet. Check your price-plan to see what you pay per MB of data usage.

Data usage eBuddy.

It really depends on how actively you are chatting. Here's an indication on what a typical session with eBuddy Messenger could cost you:

20 minutes of intense chatting (about 50 lines): 0.06-0.08 MB
60 minutes online with little activity: 0.03-0.05 MB

This indication is for when your mobile operator supports 'socket connections'. Most mobile operators do so. If your operator doesn't support socket connections, the data usage may be more.

If I use eBuddy Mobile messenger, will I get a huge phone-bill?

Since we know that Mobile Internet can still be quite expensive, we have made sure that the data-usage is as low as possible. There are still many mobile operators that charge as much as €5.- ($7.-) per MB. Not really an incentive to start using mobile internet… Here is an example if you pay € 5 per MB: with the typical data usage this could cost you:
20 minutes of intense chatting (about 50 lines): € 0.30 - € 0.40
60 minutes online with little activity: € 0.15 - €0.25
This can be more if your mobile operator doesn't support 'socket connections'.
Either way: Check your price-plan to see what you pay per MB of data usage!

Downloading

How can I download eBuddy Mobile Messenger

Go to http://get.ebuddy.com in your mobile phone's browser and follow the instructions to download eBuddy Mobile Messenger.

How can I enter get.ebuddy.com in my mobile browser?

This is usually where you can enter a URL:

Nokia: Menu -> Web -> enter get.ebuddy.com
Sony Ericsson: Menu -> Internet -> right key -> Go to -> enter address-> enter get.ebuddy.com
Samsung: Menu -> Browser -> enter address (sometimes http:// or URL) -> enter get.ebuddy.com
Motorola: Menu -> Webaccess -> go to URL-> enter get.ebuddy.com
LG: Menu -> Browser -> go to URL -> enter get.ebuddy.com

How do I know if my mobile phone is supported?

The eBuddy Mobile Messenger will work with most phones that don't date back to the old days when phones still had antennas and black and white screens. If your phone is brand new, it might be the case that we have not added it to our database yet.

Here you can check if your phone is supported.

You can also just surf to http://get.ebuddy.com on your mobile phone. This will take you to the downloadpage. If your phone is recognised correctly and supported, you can immediately download the eBuddy Mobile Messenger. Alternatively, you will have to choose your phone brand and type. If your phone is not in the list, we don't support it yet.

Other phones that cannot use the eBuddy Mobile Messenger can always use our Lite Messenger at http://m.ebuddy.com.

I chose the alternative download method, but I did not get the text message (sms) containing the download link.

Make sure that you entered the correct country and phone number. Leave out the 0 (zero) that your phone number starts with. If you still do not receive the text message, let us know.

Alternatively, point your mobile browser to http://get.ebuddy.com to reach the download page.

I received the text message with the download link, what to do now?

The text message contains a link to download the eBuddy Mobile Messenger. Scroll down to the link to highlight it, then click on it or select Options->Open. Your phone's web browser will then load the mobile web page from which you will be able to download the eBuddy Mobile Messenger.

I click on the download link, but nothing happens. I cannot connect.

Check if you can use mobile internet: surf to www.google.com with your mobile phone browser. If this is not possible, your mobile internet settings are not correct. Please contact your mobile operator to receive the correct settings. Often they are available on your operator's website.

Some phones do not support the download link and will only work if you type the URL http://get.ebuddy.com in your mobile browser and choose 'No success? Click here'.

Installing

I get a message saying eBuddy Mobile Messenger is not trusted. What is the risk?

The is a default message on your phone when you install an application. Do not worry, it is in not a security risk to your mobile phone or subscription.

Should I install eBuddy Mobile Messenger in the phone memory or on my memory card?

Some mobile phones let you choose to install applications on either the phone memory or an external memory card. It doesn’t matter which one you choose.

Where can I find the eBuddy Mobile Messenger after I have installed it?

This is very different per phone. You will find the eBuddy Mobile Messenger in one of the following locations:

Nokia: My Own or Applications
Sony Ericsson: Games or Applications
Samsung: Java World
Motorola: Games & Applications
LG: My Own
Windows Mobile: Start / Programs / Midlet Manager
Blackberry: Home Screen

I get a message saying "Memory Full".

If your memory is full, clear some space by erasing an application. Once there is sufficient space, try downloading eBuddy again.

Launching

Why do I need to sign up for an eBuddy ID?

We have an eBuddy ID, so you can sign in all your chat networks at once. After signing up for an eBuddy ID, you can add your chat accounts and log them in.

Plus, more exciting features will be added especially for eBuddy ID users soon!

After launching the eBuddy Mobile Messenger, filling out my details and clicking on ‘sign in’, it asks me to go online several times. Why is this?

The best way to connect to the mobile internet is via a 'socket connection'. This is what the eBuddy Mobile Messenger tries first. If this fails, it automatically tries to set up a HTTP connection, which is a bit slower, but still good.

After launching the eBuddy Mobile Messenger, filling out my details and clicking on ‘sign in’, I cannot connect. What’s wrong?

Make sure that you allow the application to go online, even if it asks you several times.
Apart from mobile internet settings, your phone may need separate JAVA settings. These are the same as the mobile internet settings but sometimes need to be entered separately. Click here for more instructions or check your phone manual on how to do this.
Unfortunately, there are mobile operators that do not believe in open mobile internet and shut down external applications. This is something we cannot influence.

I get a permission error message like "You are not authorized to access file system, check Java Application permission settings"

As a default security, some mobile phones do not allow JAVA clients (like the eBuddy Mobile Messenger) to access the internet at all. You can allow access; it is usually in the JAVA- Games-, or Application settings menu. It is best to check your phone manual on how to do this. On Nokia phones go into the application settings, sometimes called "Application Manager" and set network access to "ask first time only".

I get an "Allowed to use network" question every few seconds.

The eBuddy Mobile Messenger needs to check the internet regularly. Mobile phones ask for permission when an application enters the internet. You can disable this warning so that it only asks permission when you start it up. It is usually in the JAVA- Games-, or Application settings menu. It is best to check your phone manual on how to do this. On Nokia phones go into the application settings, sometimes called "Application Manager" and set network access to "ask first time only".

Using eBuddy

Where can I set my status?

Click on the top of your screen, where your screen name, personal message and status are also displayed. Alternatively, go to the Settings screen.

Where can I set my avatar?

Click on the top of your screen, where your screen name, personal message and status are also displayed. And now, click on your current avatar and the camera of your phone will be opened, so you can take a picture straight away!

Unfortunately some phones do not support this feature.

Where can I set my personal message?

Click on the top of your screen, where your screenname, personal message and status are displayed.

How can I view my offline buddies?

Go to the settings screen and disabled "Hide offlines". Now you will see your offline contacts in the contact list. This setting will be remembered for your next login.

How can I sort my contact list?

You can select the following settings to improve browsing through that huge buddy list of yours:

Settings for contacts

Sort your buddies by account (e.g. MSN and Yahoo).
Sort your buddies by the groups that you made yourself (e.g. ‘Family’ and ‘Friends’).
Sort your buddies by name.

To do this, go to the Settings screen.

How do I add buddies to my buddylist?

In the buddylist screen, select the network where you want to add a buddy, press Options and select Add buddy.

What is the 'Recent chats' group on top of my buddylist?

This group holds the buddies you've recently chatted with. Click on them to start a chat as normal.

We think this helps you to quickly start chatting with your favorite friends. Of course your buddies can still be found in the normal list.

Can I chat with different networks at the same time?

Yes. You can log in with MSN, Yahoo, AIM, Facebook, Google Talk, and ICQ, and chat with contacts from each of the networks

How can I view the profile of a contact?

Select the contact from your buddylist, press Options and select View profile.

How can I know the status of an online buddy?

The network icon front of the buddy indicates the status

How do I navigate between one conversation and the other?

Each conversation is visible in a tab at the top of your screen. With the left and right buttons on your phone you can navigate between conversations.

Can I type directly in the chat screen?

Yes, you can type directly into the chat screen using direct-text input! This is especially helpful if you have a full QWERTY-keyboard on your phone.

Go to settings to enable direct-text input for your phone.

How can I start a conversation with multiple contacts?

Select one of the contacts from your buddylist and press Chat. Send a message to start the conversation. Now press Conf. and Select one or more contacts that you want to add to this conversation and press Invite.

This will open the group conversation in a separate tab. If you have multiple conversations open, you might not see the new tab opening so make sure you scroll to the rightmost tab.

What happens if I get an incoming call?

Phone calls take precedence over eBuddy. If you are on eBuddy and a phone call comes through, your eBuddy session will be put on hold and you can continue with eBuddy after the call.

Can I keep eBuddy on all the time?

Yes. You will still receive all calls and text messages and eBuddy is designed to use minimal internet traffic from your operator.

Why can I not set all types of statuses?

Because you now can login to multiple networks, you can choose a status that can be displayed to all your buddies in each of the different networks.

Troubleshooting

I don't hear a sound when receiving a new message.

Make sure that sound is on, both in the eBuddy Mobile Messenger (on the main settings-page) and on your phone.

In some phones, you may need to need to allow sounds for Java applications in the Java settings menu.

My phone doesn't vibrate when I receive a new message.

That's correct. The phone only vibrates when you receive a Buzz.

My phone doesn't vibrate at all.

There are many phones that will not allow vibration from an external application. Most Nokia phones do not support vibration, even though it will vibrate when you get an incoming call. If your Motorola does not vibrate, go to the Java Settings and activate 'Global Buzzing'

How to set your Java settings on a Nokia 6300

If you were able to download the Mobile Messenger, but can not login:
Go to Menu;
Go to Settings;
Go to Configuration;
Choose 'Actv. def. in al apps.'
Choose 'Yes'
Now eBuddy Mobile Messenger should be able to connect to the internet.

How to set your Java settings on a Nokia, models: 6300 6021 6230 6230i 5140 3220 3155 3155i 5140i 6020 6030 6060 6070 6101 6102 6111 6170 6260 7260 7270 7360 6822 6235 8800 8801

Go to the menu Settings;
Choose Configuration settings;
Choose Personal configuration settings;
Choose options > Add new;
Scroll down and choose Access point;
Choose Access point settings;
Leave Data bearer on 'Packet data';
Choose Bearer settings;
Make sure that the Packet data access point, username and password equal to the mobile internet settings (for your operator settings, check the Internet Settings Wizard here);
Go far back to the menu Configuration settings;
Choose Preferred access point;
Activate the newly created access point;
Now eBuddy Mobile Messenger should be able to connect to the internet.

How to set your Java settings on a Sony Ericsson, models: K600 K750i K800i W800 W810i Z520

Go to the Settings menu;
Go to the tab Connectivity;
Choose Settings for Java (alternatively: first go to Internet settings);
Select the profile belonging to your mobile operator (for your operator settings, check the Internet Settings Wizard here);
Now eBuddy Mobile Messenger should be able to connect to the internet.

How to set your Java settings on a Samsung, models: D500, D600, D900

Go to the Applications menu;
Choose Java world;
Under options, choose network settings;
Fill in the correct settings for your operator (for your operator settings, check the Internet Settings Wizard here);
Save those settings;
Now eBuddy Mobile Messenger should be able to connect to the internet.

How to set your Java settings on a Samsung, models: E530 E720 E620

Go to the Applications menu;
Choose Java world;
Choose Settings;
Select the right profile;
Under Options, choose Edit;
Choose Advanced settings at the bottom;
See if the settings are like the settings for your operator (for your operator settings, check the Internet Settings Wizard here);
Save those settings;
Now eBuddy Mobile Messenger should be able to connect to the internet.

How to set your Java settings on a Motorola, model: any RAZR

Go to the menu WebAccess;
Choose Web Sessions;
Select the right profile for your operator;
If necessary, change the profile by making a copy (options > Copy Entry);
Edit the newly made profile by selecting it and choosing Edit;
Change the GPRS APN, User Name and Password at the bottom to the settings for your operator (for your operator settings, check the Internet Settings Wizard here);;
Now eBuddy Mobile Messenger should be able to connect to the internet.

How to set your Java settings on an LG, model: KG800

Go to My Stuff
Select Games & Apps
Select Profiles
Select an empty Profile (for instance Profile1)
Select Settings
Select Bearer and then GPRS
Select GPRS Settings and insert the APN, User ID and Password that your Network has provided (for your operator settings, check the Internet Settings Wizard here);.
Press Back twice
Select Activate
Now eBuddy Mobile Messenger should be able to connect to the internet